rcc7 Privacy Policy

Welcome to the rcc7 platform. This Privacy Policy ("Policy") applies to rcc7's website, mobile application, and all related services. The purpose of this Policy is to inform you about what information we collect about you, why we collect it, and how that information is managed.

By creating an account on rcc7 or starting to use the services, you are considered to have accepted the terms of this Privacy Policy. This Policy is an integral part of rcc7's Terms and Conditions, and you are encouraged to read both documents together.

rcc7 collects various types of information to provide its services. These are described below by category:

2.1 Identity Information

At the time of account registration, your full name, date of birth, national ID number or passport number, email address, and mobile number are collected. This information is essential for account verification and security.

2.2 Financial Information

To process deposits and withdrawals, the mobile number linked to bKash, Nagad, or Rocket, or bank account details, are collected. Complete financial identity is never transferred to third parties.

2.3 Usage Information

How you spend time on the platform — which games you play, which betting categories you are active in, session duration — is recorded automatically. This helps improve the quality of the service.

2.4 Technical Information

IP address, device type and operating system, browser information, and login time and location data are collected, which are used for security monitoring and fraud prevention.

rcc7 collects information in the following ways:

• Directly Provided Information: Information you provide yourself through registration forms, verification processes, and customer support communications.
• Automatic Collection: Information collected automatically while using the platform through cookies, web beacons, and log files.
• Payment Processors: Limited information received from authorised payment gateways to confirm financial transactions.
• Identity Verification Services: Verification information collected through trusted third parties to establish the legitimacy of an account.
• Customer Support Communications: Information provided during live chat and email sessions is retained and used to improve the quality of future support.

rcc7 uses the information collected only for legitimate and clearly defined purposes. These purposes are described in detail below:

4.1 Account Management and Verification

This includes confirming your identity, creating and maintaining your account, and preventing unauthorised access. Verifying the legitimacy of each account is a central part of rcc7's security framework.

4.2 Payment Processing

Financial information is used to receive deposits and process withdrawals. All transactions on rcc7, starting from a minimum deposit of ৳300, are handled in accordance with proper security protocols.

4.3 Customer Support

Using information about your past transactions and activity, our 24/7 live chat and email support team can provide fast and effective solutions. For detailed questions about how information is used, you may refer to our FAQ section.

4.4 Security and Fraud Prevention

Information is analysed to detect suspicious activity, prevent misuse through multiple accounts, and ensure the overall security of the platform.

4.5 Marketing and Communications

Based on your preferences and consent, promotional offers, bonus updates, and important notifications from rcc7 may be sent. You have the option to turn off marketing communications at any time from your account settings.

The security of your information is one of rcc7's highest priorities. To this end, we have put in place both technical and organisational protective measures:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Database Security: Collected information is stored on secured servers with strictly controlled access.
• Two-Factor Authentication: An OTP-based additional security layer is maintained for accessing your account.
• Regular Security Audits: Regular reviews are conducted to identify system vulnerabilities and keep security standards up to date.
• Staff Training: Staff involved in handling customer information are trained in strict privacy protocols.

Even after an account is closed or deactivated, information may be retained for as long as necessary to meet legal and regulatory obligations. Once that period has passed, information is securely deleted or anonymised.

rcc7 shares information with third parties only in limited and specific circumstances. These circumstances are clearly stated below:

6.1 Service Provider Partners

The minimum information necessary to carry out the work is shared with partner organisations that assist with payment processing (managing bKash, Nagad, Rocket, and bank transfers), identity verification, and technology infrastructure management. These partners are contractually bound to comply with our privacy standards.

6.2 Legal Obligations

rcc7 is required to disclose information when required to do so by a court order, a lawful request from law enforcement, or under applicable law. In such cases, the amount disclosed is kept to the minimum legally required.

6.3 Business Restructuring

In the event of a merger, acquisition, or transfer of assets involving rcc7, user information may be transferred to the relevant new entity. Users will be informed in advance in such cases.

Outside the circumstances described above, your information is not provided to third parties under any circumstances.

The rcc7 platform uses cookies and similar tracking technologies, which improve your experience and ensure the functionality of the service.

7.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and keeping core services functioning.
• Functional Cookies: Used to remember your preferences, such as language and interface settings.
• Analytical Cookies: Used to understand which parts of the platform are used most, which helps improve the quality of the service.

7.2 Cookie Controls

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

rcc7 users have the following rights regarding their personal information:

• Right to Access Information: You have the right to request details about what information rcc7 holds about you.
• Right to Correction: If there is any inaccuracy or incompleteness in your information, you can request that it be corrected.
• Right to Request Deletion: In certain circumstances, you can request that your account information be deleted. However, some information may need to be retained to fulfil legal obligations.
• Right to Restrict Processing: In certain circumstances, you can request that the scope of use of your information be limited.
• Right to Opt Out of Marketing Communications: You will always have the option to stop receiving promotional emails or messages.

To exercise these rights, contact rcc7's customer support. After verifying your identity, your request will be processed within a reasonable time. Retaining information for record-keeping obligations, fraud prevention, or to handle legal claims is within our legitimate interests.

All rcc7 services are for individuals aged 21 or older only. Age verification is mandatory during the registration process, and any account identified as belonging to a minor is suspended immediately.

If a minor has unknowingly registered on rcc7, a parent or legal guardian may contact us. In such cases, the relevant account information and transaction records will be managed securely.

To learn more about responsible gaming and the protection of minors, read our Responsible Gaming Guidelines, where self-exclusion and limit-setting options are explained in detail.

rcc7 may update this Privacy Policy from time to time. Changes may be made for service improvements, the introduction of new technologies, or operational needs.

For significant changes, a notification will be sent to your registered email address and a notice will be displayed on the platform. Continued use of the platform after any changes will be considered acceptance of the updated Policy.

The date of any change will always be noted at the top of the Policy as the "Effective Date". Previous versions may be provided upon request.

If you have any questions, concerns, or requests about this Privacy Policy, please contact the rcc7 support team. We are available in both Bengali and English, 24 hours a day, seven days a week.